Booked & Completed Treatment

What does “Booked — Awaiting Completion” mean?

Booked — Awaiting Completion is the holding area for treatment that has been marked Booked but hasn’t yet been recorded as Completed.

It’s on the Follow-Ups page, collapsed by default; select View booked treatment to open it. It brings Booked treatment together across your reports, and you can use Log Action and History from there.

Markwell is waiting for staff to record what eventually happened with the treatment.

Good to know

Markwell doesn’t check completion automatically. Staff record it.

What happens when I mark treatment Booked?
When you mark treatment Booked, Markwell closes its active contact follow-up and moves it out of the daily Follow-Ups queue.
How do I mark treatment Completed?
Use Log Action on the booked treatment and choose Completed as the Treatment Outcome.
Does Markwell automatically know when booked treatment is completed?
No. Markwell doesn’t monitor appointments or detect when booked treatment has been done.
Where does Booked treatment go?
Booked treatment appears in Booked — Awaiting Completion on the Follow-Ups page.

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Related articles

What happens when I mark treatment Booked?

How do I mark treatment Completed?

Does Markwell automatically know when booked treatment is completed?

Where does Booked treatment go?

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