Importing Treatment Plans

Why wasn’t a treatment plan imported?

A treatment plan isn’t imported when Markwell can’t process its row in the CSV.

Common reasons include required treatment information that’s missing, a date that couldn’t be read, a treatment value that isn’t valid, or required file information or columns that couldn’t be recognized. Completely blank rows are ignored.

Good to know

Rows Markwell can’t process are shown as Invalid Rows, with the reason where one applies.
A completed treatment may have imported successfully but not appear in the active follow-up workflow.
A plan with a zero value isn’t rejected just because its value is zero.

What should I do if my CSV has the wrong columns or format?
If Markwell can’t recognize your file’s structure, you may be able to match the columns yourself with Column Mapping, or go back and select a corrected CSV.
What happens after I select my CSV file?
Markwell reads the file and prepares the treatment plans for review before anything is saved.
How do I know whether my import worked?
A successful import takes you to the newly imported treatment in Reports.
My CSV won’t import. What should I check?
Work through a few quick checks on the file, its columns and its data.

Still stuck?

Tell us what you were trying to do, and where it went wrong.

Contact Markwell Support

Good to know

Related articles

What should I do if my CSV has the wrong columns or format?

What happens after I select my CSV file?

How do I know whether my import worked?

My CSV won’t import. What should I check?

Still stuck?