Users, Permissions & Team Workflow

Can I remove or deactivate a team member?

Yes. Team members are disabled rather than deleted.

An Owner / Admin opens Admin, then User Management, and selects Disable for the user. A disabled user can no longer access Markwell, even if they were already signed in, but their previous activity remains in treatment history.

An Owner / Admin can re-enable the account later with Enable.

Good to know

You can’t disable your own account or change your own role. Markwell also keeps at least one active Owner / Admin: if disabling or demoting someone would leave the practice without one, the change is rejected.

How do I add a team member?
An Owner / Admin adds team members from User Management.
Who can manage users and practice settings?
Owner / Admin users. They manage users from Admin and practice settings from Settings.
Can I see which staff member recorded an action?
Yes. Logged actions show the staff member who recorded them. If an action is later edited, History can also show who last edited it.
I can’t sign in to Markwell. What should I check?
Check your email and password first. If they still don’t work, ask an Owner / Admin.

Still stuck?

Tell us what you were trying to do, and where it went wrong.

Contact Markwell Support

Good to know

Related articles

How do I add a team member?

Who can manage users and practice settings?

Can I see which staff member recorded an action?

I can’t sign in to Markwell. What should I check?

Still stuck?